Terms and Conditions

Terms and Conditions of Service

Welcome to Ortles.run! By using our e-commerce site, you agree to comply with the following Terms and Conditions. Please read them carefully before making purchases or browsing our website.

1. General Information

Ortles.run is owned by Infinite Looper OÜ, based in Parda tn 8, Tallinn, 10151, Estonia, registered with European VAT ID EE102212657. Any reference to "we" or "our" refers to Ortles.run.

2. Acceptance of Terms

By accessing the site or placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions. We reserve the right to modify them at any time, and changes will take effect once published on the site.

3. Products and Availability

3.1 Product Description

We strive to accurately describe our products. However, slight variations in colors or details may occur compared to the images.

3.2 Availability

Product availability may vary. If an ordered item is unavailable, we will contact you to find a suitable solution.

4. Prices and Payments

4.1 Prices

Prices are listed in euros (€) and include VAT unless otherwise stated. We reserve the right to change prices without notice.

4.2 Payment Methods

We accept the following payment methods:

  • Credit/debit cards (Visa, MasterCard, etc.)
  • PayPal

Payment must be completed at the time of ordering.

5. Shipping and Delivery

5.1 Shipping Times

Orders are typically processed within 1-3 business days. Delivery times vary depending on the destination.

5.2 Shipping Costs

Shipping costs are calculated during checkout based on the destination and package weight.

5.3 Delivery Responsibility

We are not responsible for delays caused by events beyond our control, such as customs or courier issues.

6. Right of Withdrawal and Returns

6.1 Right of Withdrawal

In accordance with Italian law, you have the right to withdraw from the contract within 14 days of delivery. To exercise this right, contact us at info@ortles.run.

6.2 Return Conditions

  • Products must be returned in their original packaging and in perfect condition.
  • Return shipping costs are borne by the customer unless due to defects or errors on our part.

6.3 Refunds

Refunds will be issued within 14 days of receiving the returned item and will be credited to the original payment method.

6.4 Order Cancellation

You can request order cancellation at any time. If the order has already been shipped, shipping costs will not be refunded. If the order has not been processed yet, a full refund will be issued.

7. Warranty and Defects

All products are covered by the legal warranty of conformity under Legislative Decree 206/2005 (Consumer Code). In case of defective products, contact us immediately for replacement or refund arrangements.

8. Privacy and Security

8.1 Data Protection

We are committed to protecting your privacy. Your data will be processed in accordance with our Privacy Policy, available [link to privacy policy].

8.2 Transaction Security

We use security protocols to ensure that your personal and payment data are protected.

9. Limitation of Liability

Ortles.run is not liable for indirect, incidental, or consequential damages resulting from the use of the site or the purchase of products.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by Italian law. For any disputes, the competent court is in Tallinn, Estonia.

11. Contacts

For any questions or assistance, please contact us:

Email: info@ortles.run

Thank you for choosing Ortles.run!